Get in Touch With Us
Whether you have spotted something that needs updating, want to share feedback on our reviews, or have a question about how we compare Australian online casinos, we are glad you stopped by. This page explains the best way to reach us and what happens after you do.
How to Contact the Team
Email is the most direct and reliable way to reach us. Every message is read by a real person, and we aim to respond within two working days. You can write to us at [email protected].
To help us get your message to the right person quickly, it helps to include a clear subject line and a brief outline of your enquiry in the opening lines. The more context you give us upfront, the faster we can give you a useful answer.
What You Can Reach Us About
We cover a wide range of topics related to online casinos available to Australian players — from welcome bonuses and online pokies to payment methods, licensing and responsible gambling tools. Here are the most common reasons readers get in touch:
- Content questions — If anything on our site is unclear, or you would like more detail about a particular casino, bonus or feature we have covered, send us a message.
- Corrections and accuracy flags — We take factual accuracy seriously. If you believe something in our reviews or comparisons is out of date or incorrect, we want to know. Reader input directly improves the quality of what we publish.
- Suggestions for coverage — If there is a casino, payment method or topic you think we should be covering and are not, we are genuinely interested to hear it.
- Editorial and partnership enquiries — If you represent a casino operator, software provider or related organisation and would like to discuss how we might work together, please introduce yourself and explain what you have in mind. Note that commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please flag this in your message. We will point you towards appropriate support services in Australia, including the national helpline on 1800 858 858 (Gambling Help Online).
What Happens After You Email Us
Once your message arrives, it is assigned to a relevant team member based on the nature of your enquiry. We do not rely on automated responses as a substitute for a genuine reply — you will hear back from someone who has actually read what you sent.
Our standard response window is two working days. During particularly busy periods, it may take a little longer. We appreciate your patience and commit to following up on every message we receive.
About Our Editorial Independence
vape-kharma.com is an independent comparison site for Australian players researching online casinos. Our reviews are based on desk research and editorial assessment — covering areas such as licensing, game variety, bonus terms, payment options and mobile compatibility. We may earn a commission if a reader follows a link and registers with one of the casinos we cover. That commercial arrangement never determines how we rank or assess a casino; our editorial positions are formed separately.
If you have concerns about how a particular review was written, or believe a material condition has been presented inaccurately, please get in touch. Transparency and accuracy are the standards we hold ourselves to, and reader feedback is part of how we maintain them.
A Note on Player Eligibility
All content on this site is intended for Australian adults aged 18 and over. The offshore casinos we review and compare operate under licences issued by international gambling jurisdictions, and eligibility requirements vary between operators. If you have a specific question about whether a casino accepts players from a particular state or territory, or what verification steps are involved, reach out and we will do our best to help — or direct you to the relevant operator's own terms.
For a broader look at the casinos we have assessed, including how we evaluate bonuses, pokies, live dealer games and payment methods, explore the rest of our site. We look forward to hearing from you.